The aim of marketing is to understand consumer needs, desires and motivations. In order to meet the needs of the customer, producers should conduct customer analyses.
There are two primary groups of customers; direct consumers and retailers.
Although documentation of consumer behavior in the NTFC market is not available, it is possible for the producer to conduct his or her own consumer research in order to gain a better understanding of the potential market. First, the producer may gain insight into the buying decision process of his/her customers through the following exercises:
Understanding customer behavior can also be simplified by breaking down behavior into four basic segments:
Demographic behavior involves observing the natural divisions in society created by age, gender, income, family characteristics, education, social class and occupation.
Psychographics is the observation of how customers think and react to various products. This observation is made primarily through the observation of lifestyles and personality. This is a fairly complex process and may require the assistance of a marketing professional. The behavioral segment analyzes the customers usage rate, overall knowledge, and attitude towards the product. The geographic segment concerns customer location and population density. Exploring these four segments of customer behavior will provide a clearer picture of how best to meet the demand of your customers and ultimately improve the success of your business.
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Ochterski, Jim. 2005. Marketing Special Forest Products in New York State: A Practical Manual for Forest-Based Enterprises. Cornell University Cooperative Extension. Ithaca, New York.Phi. Le Thi. 2005. Better Business: Market Chain Workshops. International Institute for Environment and Development Vollmers, Clyde and Stacey Vollmers. 1999. Designing Marketing Plans for Specialty Forest Products, Proceedings of the conference, North American Conference in Enterprise Development Through Agroforestry: Farming The Forest For Specialty Products. The Center For Integrated Natural Resources and Agricultural Management at the University of Minnesota, Minneapolis, Minnesota. 175 pp.